Cookie policy

What are cookies and why are they used

This website uses cookies to help the performance of the website and your online experience.

A cookie is a piece of information that is saved to the hard drive of your computer or mobile device. It remembers information about the configuration of your computer or mobile device and will remember that you've visited before. This improves your website browsing experience by storing information so that you don't have to give it several times.

A cookie typically doesn’t contain personal information, but other browsing details such as the domain from which the cookie has come from, a random unique identifier code and also the lifetime (expiry) of the cookie.

Cookies may be either "persistent" or "session" cookies. A persistent cookie will remain valid and functional until its set expiry date (unless deleted by the user before the expiry date); in contrast a session cookie will expire when the web browser is closed by the user.

Cookies that we use

This is a list of the main cookies we use and the purpose of each on the LookThrough Tool.

a) Cookies for measuring use of our services

These are standard anonymous website cookies that are used to help us measure how our websites are used in order to improve them.

Cookie	Typical contents	Purpose	Duration
Google analytics	Randomly generated number and information about how the page was reached (e.g. directly or via a link, organic search or paid search)	Tracking to improve sites.	Mixture of permanent and session cookies

b) Cookies on our online servicing area

These cookies are used to help us provide a more personalised and enhanced service when using our websites.

Cookie	Typical contents	Purpose	Duration
adviserModel	contains text input given by user in Adviser details on Client Reporting (Name, Company Name, reference numbers for Photo & Logo)	To populate Adviser details	Permanent cookie (This data is retained for 4 months and is then deleted if the user has not accessed the Tool in that time)
ContentSelected	contains text on the list of items selected in customize report screen	To populate  the  customize report option selection	Permanent cookie
sliTerms	number	Contains whether accepted or not	Permanent cookie
UserDetails	contains text and how the user reached the site	Logged in user details	1 day

What information is collected

To improve your user experience, we use persistent cookies to:

• record whether you have accepted the Tool Terms and Conditions so that you only have to accept on first use, or if the Terms and Conditions change;
• store a limited amount of personal and company information entered by Advisers using Client Reporting (name, photo, company name and company logo) so that these details don’t have to be re-entered;
• remember what sections you have selected for inclusion in Client reports so that these sections are offered by default.

How we use this information

We may use the information gathered by cookies to measure information about our website usage. We can learn which pages on our site are being viewed and how many visitors are using the different sections of this website. This information helps us assess how useful the site is to our visitors and improve the usability of the website on an ongoing basis.

For more information about what data is collected using Google Analytics, please visit the Google Analytics help page.

Your privacy

Your privacy and online security is our highest priority: we do not collect any personal details that can identify you.

Privacy and Electronic Communications Regulations

From 26 May 2012, new European Union privacy laws meant that users were required to consent to the use of cookies on all UK websites. Standard Life Aberdeen group supports the changes to the privacy rules which are designed to protect the privacy of internet users.

Changes to this policy

We will occasionally update this cookie / privacy policy and encourage you to periodically review this policy and to keep yourself informed.